Customer Support

Each month an invoice is generated itemizing your previous month's usage. Monthly invoices are designed to straight forward and simple to understand, but nonetheless we cover some of the items below that tend to get the most questions:

Pro-Rated Charge

Your first invoice might show a pro-rated charge which cooresponds the number of days your service was active during month when you signed up. For example, if your account was activated on June 10 for the Economy plan at $12.99 per month, then on July 1 the invoice would should an amount due of $8.66.

To get more detailed, we break down the monthly rate by the number of days in the month which gives us a daily rate. In the example above, that rate is $0.433 per day. Then we multiple the daily rate by the number of days your account was active for the month, which equals the pro-rated charge for the partial month of service.

Pre-Payment for Monthly Subscription

Each invoice also includes a pre-payment for the next month's base monthly fee. For example, if you signed up on June 10, your invoice on July 1 will include an amount due for the partial month of June as well as a full payment for the month of July. The July amount due is a pre-payment for the upcoming month of service.

Postage / Handling

Each time you request mail forwarded, you pay for the postage to forward the mail and a small handling fee. These fees are itemized on the invoice so you can review the total amount paid for the month.

However, since mail forwarding charges are processed at the time in which the action is processed, they appear as a credit on your account statement because they have already been paid. These credits are then deducted from the invoice total prior to your card being charged.

Storage Fees

Any time you have physical mail that remains in your mailbox longer than 14 days, you'll incur a daily storage fee on that mail item. Each invoice itemizes the storage fees accured for each mail item. The storage fee line item shows the date ranges the mail item was in physical storage as well as the mail item number.

You can use the mail item number on the invoices to clean up your mailbox and avoid future storage fees.

Overages

Any mail item that exceeds the limits on your service plan will show an overage. Overages are typically charged on incoming mail, opened and scanned mail pages and mail forwarding. You're usage is itemized out and any overages are then calculated. You can easily review your plan limits on the invoice and compare that to your actual usage.

Keeping an eye on your usage helps in determining your monthly volume and whether you should upgrade or downgrade to another service plan level to save money.