How do I request mail to be opened and scanned?

When you receive new mail and want to know more about what is inside, you can request to have it opened and its content scanned. Once completed, you are notified and will be able to view the contents securely via your online account.

Step-by-Step Guide

  1. Start by logging into your account.
  2. On the top menu, click Mail
  3. On the left side menu, click Inbox
  4. Select the mail item(s) you want to have opened & scanned.
  5. On the page menu at top, select Actions
  6. Select Open & Scan
If you have additional questions, please open a support ticket.